I am proud to say that I have been with Directors’ Choice now for 12 years. I have enjoyed the role of Recruiting Manager for the last 6 years.
In those six years, I have met many interesting people but it is difficult to find the right “fit” for our company. I can walk through the local mall and find many that can “just take a name and number” but it is more challenging to find the person who genuinely CARES.
Our employees come from all walks of life. Our staff includes: funeral directors, university students and alumni, former stay at home Moms, recent high school graduates, gas jockeys, restaurant servers, hair stylists – the list goes on! The common attribute that they all have is that they CARE! They care about the families we serve, they care about their co-workers, and they care about their family and friends.
I am the type that will be out in public and look for the person that will open and hold the door for you – that will say excuse me when getting by you in a crowded hallway – that will give outstanding customer service whether they are behind a counter, on the sales floor, or serving me food. Have I handed my business card to them and asked them to send me a resume? – I sure have!
Empathy and Caring are the two main characteristics of all our work family. As a recruiter, you cannot “test” for this. It will just naturally come through during phone interviews, testing classes, and especially during the interview. I can usually tell who is genuine and who is just telling me what they think I want to hear! You either have “it” or you don’t. I was watching Simon Cowell’s X Factor last night. You can look at those contestants and can tell who has “it” for the entertaining world. It is not something that they have learned – it is just an innate quality that naturally comes across.
Now, don’t get me wrong – recruiting is not an exact science! Can you get it right 100 % of the time? No. If I could figure out how to get it right all of the time – I would be rich after patenting my method! Anyone reading this can relate to the challenges and rewards to finding the right person that will be the right fit for your company.
I will be sharing my successes and “misses” with you. I have to go into my notebook where I keep all the funny or strange incidents (or perhaps accidents) that have kept my recruiting role “challenging” over the years.
– Steven Crawford, RPR