Frequently Asked Questions

Here are some of the questions we are commonly asked about our funeral director answering service. Don’t see an answer to your question? Simply submit it here and we’ll follow up with the answer.

Our team is available 24/7/365 (yes, that includes all holidays) to answer your phone calls.

We provide our service all across North America.

Whenever you want us to answer calls, (after hours, during lunch, while you’re with a family, any time you choose) simply forward your phone to the dedicated toll-free number associated with your account. This will redirect calls to our team. We then answer, using your location’s business name, and relay messages according to your customized instructions. You control what we do. Even before you turn over your lines to us, enabling a "roll-over" service will ensure you never miss a call. When you are too busy to take a call, we'll take the call for you. In the unfortunate event that you experience a disaster, natural or man made, your calls will automatically be answered by us.

This is typically as simple as dialing a code followed by your dedicated Directors’ Choice number from your office phone. We will happily walk you through the process any time you like.

Absolutely. Our service offers you the flexibility of forwarding any number to us.

We have a supervisor on staff 24 hours a day, 365 days a year, who can personally deal with any challenges you are facing.

Yes, we always have funeral director answering service staff available that are fluent in English and Spanish. We often have French-speaking agents ready to take calls as well.

Directors' Choice is uniquely positioned to continue answering your calls when the unexpected happens. Unlike many businesses, we have a secondary system that we can switch to almost instantaneously. Also unlike many businesses, our lights will be on during an emergency. We have a full battery-back-up system as well as a diesel generator for long outages. We are serious about protecting your business.

We offer premium-quality service with prices that reflect good value. We offer a free consultation so we can establish your usage and estimate your cost. We work with you to determine the best way to balance your information requirements and your cost. In general, our service is based on agent activity, which is the time spent answering your calls and assisting callers. Message delivery and online account access is included at no additional cost.

Your commitment to us is essentially month-to-month. We believe in earning your business with great service every month. Should you decide to leave for any reason, we ask only that you give us 30 days notice.

When we set up your account, we gather as much information as we can about you: your street address, hours of operation, website address, directions from area landmarks, hospitals in your vicinity, a florist you may recommend, donations you take, etc. In addition, daily service and on-call information can be instantly updated online, enabling our staff to provide every caller with a seamless, knowledgeable and accurate response.

Absolutely! We provide a complimentary 7-day trial for prospective clients. It's an opportunity for you to determine if our services align with your needs--hassle-free and without any credit card commitments.