Compassionate Service for Deathcare Professionals

Customized Communication Solutions and Call Answering Service for Funeral Directors

Directors’ Choice is the funeral directors’ answer – a 24-hour funeral home contact center and communication consultant. Designed by a funeral director, provided by highly experienced agents, and backed by leading technology, our funeral answering service is just the beginning. We support Deathcare Professionals by customizing seamless solutions that make life easier for your team while strengthening your business. Most importantly, we take care of your callers just as you would – with expertise, understanding, and reassurance.

Give your staff healthier balance while enhancing support for the families you serve. Let us show you the way.

Learn More

Customized contact center solutions dedicated to Deathcare Professionals

You could choose a phone answering service that has the same people handling your calls who are also answering for a dental office, a personal injury attorney, a local restaurant, and Joe the Plumber. Or you could partner with Directors’ Choice – the funeral home answering service that exclusively supports the Deathcare Profession with a full suite of contact center and communication solutions. We are proud to support our clients who specialize in these fields:

Funeral Homes

Funeral home owners and their teams rely on Directors’ Choice to provide the best answering service for funeral directors. We always strive to go beyond simply answering the phone.


From documenting first encounter details to providing valuable information to families, our team can do so much more for cremations service providers than simply taking messages.


Whether it is a routine phone call during your busy day or an urgent matter after hours, Directors’ Choice is available 24/7 to help you manage your cemetery or church graveyard.

Preparation & Storage

In this line of work, families are often unfamiliar with what to expect. That is why we strive to facilitate communication experiences that make the details count.


We integrate with your processes in a customized manner that fits your requirements whether transportation is your specialty or part of a suite of services you offer.

Pet Services

Pets are usually part of the family, which is why we extend every courtesy our clients and their families have come to expect in these difficult situations.

Directors’ Choice Features

With app-driven services, tools to custom-build your account and the right personal touch, our funeral home call center solutions integrate with your Deathcare business as a natural extension.

Read More

See what our clients have to say about our service and team

  • “I just love your service. You are very professional and I can leave the office knowing that our calls are being handled properly.”

    Vina Johnson

    Vina Johnson

    Patten Funeral Home - Glace Bay, Nova Scotia

  • “It is very nice to know without a doubt that all of the calls are being handled professionally and with care.”

    Tracy Huggins

    Tracy Huggins

    Baldwin-Fairchild Funeral Homes, Cemeteries and Crematory - Orlando, FL

  • “I would recommend this service to any funeral home regardless of size. It’s been a pleasure working with you.”

    Larry Little

    Larry Little

    Mullican-Little Funeral Home - Bells, TX

  • “We have been using Directors Choice as our answering service for almost 10 years. I would not hesitate to recommend your company to any other funeral homes that are looking for a professional answering service.”

    Christine Morse

    Christine Morse

    Mahone Funeral Home Limited - Mahone Bay, Nova Scotia

  • “I am absolutely thrilled with your service!”

    Jim Haddon

    Jim Haddon

    Burley Funeral Chapel - Oak Harbor, WA