Testimonials

Looking for reviews of Directors’ Choice?

See what our clients have to say about our funeral home call center service and team.

“(One of your operators recently) took a first call for us. The caller was a decedent affairs rep from a large metropolitan medical center and when I later visited with her she was “shocked” at the excellent quality of the receptionist when I informed her that she had given the first call information to our answering service. The caller advised this was the most professional, efficient answering service operator she had ever had contact with. The Rep advised that most answering service reps she has contact with are mostly very inefficient and cause great stress on their agency. Great job —Thanks for representing our company so well.”

Don Heer

Don Heer

Heer & Dahl Mortuaries - Brush, CO

“Baldwin-Fairchild Funeral Homes, Cemeteries and Crematory has 16 locations and after hours we trust Director’s Choice to take all of our calls. Directors Choice has the ability to talk to our families, offer condolences and help our families in a very caring manner on our behalf. There have been times where we have had phone outages and Director’s Choice has taken all of our calls during normal business hours and they were outstanding! We utilize their many communication options and especially use the App that provides the service schedule, all the messages, first calls and a recording of all the calls. It is very nice to know without a doubt that all of the calls are being handled professionally and with care.”

Tracy Huggins

Tracy Huggins

Baldwin-Fairchild Funeral Homes, Cemeteries and Crematory - Orlando, FL

“We have been using Directors’ Choice as our answering service for almost 10 years. It has been peace of mind for us knowing that Directors’ Choice is there to answer our phones professionally. I would not hesitate to recommend your company to any other funeral homes that are looking for a professional answering service.”

Christine Morse

Christine Morse

Mahone Funeral Home Limited - Mahone Bay, Nova Scotia

“Thank you for having such wonderful people working there and taking care of our families. I feel so much better knowing that when someone calls after hours they will be treated with respect, compassion and courtesy.”

Linda Sandhoff

Linda Sandhoff

Rest Haven Funeral Home - Rockwall, TX

“I appreciate everything you do for us. I like hearing the good feedback from the callers and the families your staff are dealing with.”

Jim Shirley

Jim Shirley

Shirley Brothers - Indianapolis, IN

“I am very impressed in what I hear and how your agents handle even the not so nice callers. You are our fourth answering service and by far the very best.”

Blair Scott

Blair Scott

Parkview Funeral Chapel - Moose Jaw, Saskatchewan

“I want to say thank you for all you do. I recently received a thank you card from a family and it pointed out that you were very kind and sweet from the time the lady took the first call until the end. Please pass this on to your staff.”

Melanie Allen

Melanie Allen

Allen Family Funeral Options - Plano, TX

“I am absolutely thrilled with your service!”

Jim Haddon

Jim Haddon

Burley Funeral Chapel - Oak Harbor, WA

“I just love your service. You are very professional and I can leave the office knowing that our calls are being handled properly.”

Vina Johnson

Vina Johnson

Patten Funeral Home - Glace Bay, Nova Scotia

“I am the single owner of a small funeral home with a part time secretary. Directors Choice lets me get away, knowing that my clientele will be taken care of with respect and dignity. I would recommend this service to any funeral home regardless of size. It’s been a pleasure working with you.”

Larry Little

Larry Little

Mullican-Little Funeral Home - Bells, TX

“Directors’ Choice has been handling our phones for many years – I find them to be professional, thorough, reliable, and compassionate. Most of all, I do not have to worry when I leave the office and forward the company lines.”

Ronald Rex Piselli

Ronald Rex Piselli

Ronald Rex Piselli Funeral Chapels Inc. - Philadelphia, PA

“I want to state how professional you are. You show the callers the proper amount of sympathy and I really like your mannerisms.”

Paul Altman

Paul Altman

Hardage-Giddens - Orange Park, FL

“We appreciate so much the peace of mind we have grown to trust with our telephones being answered by perhaps not the biggest in the industry but by experience after experience—THE BEST. You are dependable and have personable people who show empathy to our callers and are accurate in taking messages. Our motto has been “Dunn with Care” and Directors Choice continues our mission call by call. Thank You.”

William Dunn

William Dunn

Dunn Family Funeral Home - Oswego, IL