We strive to be the funeral directors’ answer, each and every day.
Directors’ Choice is dedicated to helping people get through some of the most difficult times in their lives. Working alongside your own staff, our aim is to live up to, and continue, the traditions your reputation is built on. We are committed to representing funeral directors as they are – empathetic, dependable and caring.
Here is what you can expect:
» After your account is set up, you forward your phones to Directors’ Choice. We answer, using your personalized answer phrase, and relay messages to you according to your specific instructions.
» You enter your daily service, visitation and on-call information on-line, allowing us to instantly relay up-to-date information to your callers.
» When families report first calls, our agents go out of rotation in order to give them 100% of their attention.
» Your first calls and urgent calls are relayed promptly to your on-call – and we retain “ownership” of every call until delivery is confirmed. We understand their importance.
» You can hear the quality of the calls we take on your behalf through our Online and Telephone Monitoring services.
» Our Quality Assurance Team is always on duty monitoring calls and ensuring accuracy.
» You can access a supervisor for client issues 24 hours a day, 365 days a year, and we are usually able to resolve issues in 24 hours.
» Our multi-tiered backup system ensures continuous operation so your calls never go unanswered.
» Our staff is extensively trained in funeral service, including funeral-home training.
» We serve the funeral profession exclusively.