Directors’ Choice of Saint John, NB has been honored with the exclusive 2014 CAM-X Award of Excellence for the 8th consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery. Directors’ Choice was presented with the Award recently at the CAM-X 50th Annual Convention and Trade Show held at the Fairmont Chateau Laurier, Ottawa, ON.
Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. The criteria for scoring includes courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 25th year.
“The CAM-X Award of Excellence is a bench marking program designed and proven to enhance customer service for the Telephone Answering Service Industry across North America and throughout the world.” says CAM-X President, Bill Tucker. “Technological advancements combined with professional customer service provides the industry with the ability to deliver consistent excellent customer service solutions. The CAM-X Award of Excellence Program ensures that consistent professional customer service levels are not only met but exceeded. Since the inception of this Award Program, the level of customer services provided by member participants
has improved significantly. I congratulate Directors’ Choice for their achievements.”
Now an eight-time winner, Directors’ Choice earned the Ruby Award for eight consecutive years. CAM-X extends its congratulations to the staff of Directors’ Choice on their proven quality service to their customers.
About CAM-X: Founded in 1964 CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (older entry), paging, voice messaging, emergency dispatch, fax, and Internet-based services, among others. Please visit www.camx.ca for more information.