With the public’s accessibility to the Internet for about 20 years now, it might seem strange to talk about its existence as something new. Yet, the impact of the Internet on consumers cannot be understated. It has become the main tool of access for consumers of just about any good or service—including healthcare. When it …

The post Leverage your Online Presence for Patient Acquisition Success appeared first on Stericycle Communication Solutions Blog.

The Patient Protection and Affordable Care Act (ACA), aka ObamaCare, has received more than its share of criticism since its passage in 2010. The criticism has only increased as time has gone by and it seemingly has come from every direction. The skilled home health care area of healthcare is no exception. Recently, in an …

The post One Constant: Critical Home Health Agency-to-Provider Communication appeared first on Stericycle Communication Solutions Blog.

One of the challenges that emerge from the traditional volume-based, fee-for-service model of healthcare delivery is the existence of gaps in care. Under the emerging value-based care model, many believe that the near future of healthcare will see an increase in outpatient volume and a decrease in inpatient volume. That be would a clear indication that we …

The post Shift to More Outpatient Care Requires More Care Coordination appeared first on Stericycle Communication Solutions Blog.

A while back, Aaron Robertson, a customer experience agent at Spectrum Communications—a Stericycle Communication Solutions Business—ended up taking a call on behalf of one of our many contractor clients. This caller was with a large general contractor, and he was inviting our client to bid on a major project that his firm was soon starting …

The post The Importance of a Contact Center to Your Business appeared first on Stericycle Communication Solutions Blog.

Experience. Health. Radio. brings healthcare thought leaders together to discuss strategies for improving patient access and physician alignment. You can listen to the current show or the archived episodes on the web page, or download them through iTunes. These shows are brought to you by the leaders in patient communication: Stericycle Communication Solutions offers our …

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Franchise Contact Center In the world of franchises, whether you are the founder, work somewhere in the corporate hierarchy or a franchise owner (franchisee), you know how critical it is to preserve the brand and to do your part in helping to maintain a standard that is constant, across the board. When that brand and …

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The idea of transition care management has become one that healthcare organizations are actively focusing on. That’s because they have become subject to penalties for hospital readmissions. Readmissions are not an insignificant problem for hospitals. According to a publication from the Institute for Healthcare Improvement, it is estimated that 20 percent of hospitalized U.S. patients …

The post Post-Discharge Communication and Transition Care Management appeared first on Stericycle Communication Solutions Blog.

As much as many of us would love to deny it, winter has arrived. And if it’s as bad as it was last year throughout the United States, we can count on many furnaces going out and perhaps even problems with frozen pipes bursting, among other plumbing-related issues. The Northeast and Midwest regions will undoubtedly …

The post Plumbing and HVAC Contractors, Consider an Answering Service this Winter appeared first on Stericycle Communication Solutions Blog.

The days and weeks following patient discharge from the hospital are among the most precarious in terms of gaps developing in care regimens. Even though hospitals aren’t most people’s favorite places to be stuck overnight or for multiple days, at least one typically receives focused medical care there—after all, hospitals are all about medical care. …

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