There. I said it. And I meant it. Naturally, though, I have more to say than the blog title implies.
The internet is full of blog posts, tweets and how-to advice about maintaining a work –life balance. They remind me of articles on retirement savings or living debt free. They have great advice, and maybe some day I’ll have the energy to give it an honest effort. But day to day it isn’t always that easy.
I am the father of two wonderful elementary school aged girls. Like any parent I want to see their school plays and attend parent teacher meetings. I am not too proud to admit that I really had a great time on the Grade 1 field trip to the Maple Sugar bush.
As it turns out, both my children have an anxiety disorder known as Selective Mutism. It means that they are afraid to speak in front of anyone but their most trusted family and friends (at which point they don’t stop talking easily!). The condition also means there are days when it can be hard to get them out the door on time for school. When I say “hard” I mean impossible. And when I say “days”…. I mean all of them.
When I think about an Answering Service my kids are the first thing that comes to mind. Yes, the point of a quality Answering Service is to cover your phones when you are out of the office or outside of your normal operating hours. But there is more to that relationship. They are an extension of your business, and as such, part of your livelihood.
When I think about what makes a quality Answering Service there are many factors to consider, but ultimately it comes down to a single question: “Can I trust them to ‘mind the store’ while I am with my kids?”
If the answer is anything but a resounding “Yes!” then you need to let your kids select the next Answering Service you choose.
Rick Lockyer is a Business Analyst and independent Business Intelligence Consultant specializing in Call Center Metrics and the father of two girls who tease him mercilessly about his bald spot.