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Happy Employees = Better Service

Happy Employees = Better Service

When you phone a business, isn’t it amazing how quickly you can tell the difference between a person who enjoys their work and is happy to assist, and someone who is not enjoying what they do?  All too often, it’s quite obvious when the person on the other end considers their work to be “just a job”.  Wouldn’t you agree that the difference in these two types of employees are surprisingly easy to notice?

Directors’ Choice has spent fifteen years ensuring that our crucial front-line staff are selected not only because of their computer skills and work experience, but because they thrive on helping people and sincerely enjoy the work that they do every day.   At the heart of our company lies a management and HR Team that dedicates endless hours to taking care of the staff that, in turn, take the very best care of your callers.

A strong focus on employee well-being and satisfaction has continued to play a key role in our success over the years.   An “open-door” team environment, a fantastic health and wellness plan, a Social Committee dedicated to providing fun events (and food!), plus perks like box seats at the local arena all help in our efforts to consistently let our staff know just how important they are to us.  Our efforts are so consistent, in fact, that for the FOURTH consecutive year, Directors’ Choice has been named one of the Best Places to Work in Atlantic Canada (Progress Magazine).  This award is extremely significant, as it cements the fact that our employees really do enjoy what they do and stay with our company because they WANT to be here, serving callers to funeral homes across North America.

Starting from the top, Gary, our CEO and founder reflects on our dedicated staff:

 “It is my strong conviction that those that serve families during a time of death make a meaningful difference in people’s lives, at a time when they are most vulnerable.  Working in such an environment makes Directors’ Choice a rewarding place to work, but it is the sense of Team and Family that exists here that puts us over the top. 

This sense of Team and Family exists despite the fast pace, emotional demands and stress that comes from our high standards of service.  I am honored to know that my team believes in our values wholeheartedly, enough to tell the world that this is a Great Place to Work.”Gary Darychuk

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 And, since “the proof is in the pudding”, let’s hear it from our front-line:

 Every morning I walk through the door I am surrounded by an enthusiastic and caring group of individuals. “Good morning” and “Hello” echo up and down the hallway.

I have never experienced such unbelievable teamwork and dedication and am thankful to have been given the opportunity to be a part of “the team”. As I once read….”Teamwork is the fuel that allows common people to produce uncommon results” – so true, I believe, every day at DC!

Management appreciates the hard work and dedication of its employees – rewards given are a true reflection of this. Respect is shown on all levels and issues that do arise are dealt with in a professional manner.

Yes, Directors’ Choice is my place of employment, but I also feel it is an extension of my family.” – Lorna

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Doing what you love is hard to do, especially when it involves earning a living. Not because of the work involved, but because it is almost impossible to find something that includes both. I believe I have found that.

   For the past 10 years before Director’s Choice, I had spent my days pleading and arguing with people over the phone about why our product was better, faster, cheaper, and more convenient. Not exactly something I love to do. It was hard to pitch something when you couldn’t believe in it.

  Director’s Choice has not only taught me a new set of business skills, but also a new set of personal ones too. It has taught me Confidence in what I say to people and the way I present myself. It has taught me Humility, to be modest and humble. It has taught me to be Objective when attaining goals and not being swayed by other’s opinions. It has taught me to be Industrious. It has taught me Compassion when dealing with another’s sorrows and losses. But most of all, it has taught me Eloquence.

   I am still working hard at perfecting these qualities but that’s what drives me. Is it a coincidence that the first letter of all of these qualities spells out CHOICE? Maybe, but I think I made the best one by earning my living at Director’s Choice because I love what I do.” – Heather

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I haven’t been working at Directors’ Choice for a long time, as I found out shortly after being hired in November 2010 that I was pregnant and went on maternity leave at the end of February 2011. However, in the short amount of time that I have worked here, I have grown to love it more than any other job I’ve held. Well, aside from being a mother.

Everyone was so kind, understanding and seemed happy for me when news of my pregnancy came out. I was incredibly scared and nervous to tell anyone, but that fear quickly vanished after talking with Tracy (Workforce Manager). I knew that I wanted to return to work as quickly as I could and it grew to be a home away from home. I truly feel like it’s a small family here.

When it came time for me to return to work, I spoke with Tracy and was extremely happy and excited when my preferred shift was available and she kept both my son and I in mind when she proposed the overnight shift to me. She understood that it would work best for me as a single mom and informed me that I would be able to apply to work from home, which would also work great with my son’s schedule.

As a result, I get to spend as much time with my son as possible. I’m there when he wakes up and there when he goes to bed. I got to spend his 1st birthday with him. I don’t have to worry about missing out on seeing him grow. I’m able to provide for my son financially, emotionally and mentally. I couldn’t ask for anything more. I’ll gladly deal with only a few hours of sleep to be able to spend as much time with my son as humanly possible. My work family has made it possible for me to always be there for my biological family and as a result, I tell everyone what a great place Directors’ Choice is to work.” – Kristen

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We love our staff, and couldn’t do it without them!

 

About the competitionCompanies from across the Atlantic region entered the two-part survey process to determine the Best Places to Work in Atlantic Canada.  The first part consisted of evaluating each nominated company’s workplace policies, practices, and demographics.  This part of the process was worth approximately 25% of the total evaluation.  The second part consisted of an employee survey to measure the employee experience.  This part of the process was worth approximately 75% of the total evaluation.  The combined scores determined the top companies and the final ranking.   Best Companies Group managed the overall registration and survey process in Atlantic Canada, analyzed the data and determined the final rankings.

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