The funeral home industry just raised the bar for potential client families being able to communicate with funeral homes. Directors’ Choice’s new Web Chat service covers all real time website inquiries 24 hours per day.
Saint John, New Brunswick, Canada – Directors’ Choice, the funeral industry’s most highly awarded answering service, is pleased to announce their new live chat feature called Web Chat that gives potential client families the choice of contacting the funeral home by live online chat as well as by telephone 24 hours per day.
Directors’ Choice’s owner, Gary Darychuk stated, “Our new Web Chat has opened up an additional channel in which potential client families can communicate with funeral homes. Just as funeral homes have relied on us to cover their telephone inquiries for over 15 years, the same agents can cover the Internet inquires as well.”
The Web Chat feature is installed on the funeral home’s website. Once it is active, the Directors’ Choice agents are available and ready 24 hours a day and 7 days a week to answer any questions that come via chat. During the trial phase of the Web Chat service, Director’s Choice fielded inquiries about prearrangements, pricing inquiries, directions & lodging and even first calls.
Justin Baxley, General Manager of Hiers-Baxley Funeral Services stated, “The first call coming in over Live Chat amazed me!! I think this mode of communication has great potential.”
About Directors’ Choice
Directors’ Choice is the premier provider of funeral answering services in North America, and the only answering service dedicated entirely to funeral professionals. By handling more than 1,000,000 calls per year (with over 80,000 first calls), it offers comfort and assistance to client families and offers accurate, timely information to funeral home clients. It was founded by Gary Darychuk in Saint John, New Brunswick in 1997.
To get more details about Directors’ Choice’s new Web Chat feature and to watch a replay of the Web Chat Introductory webinar, go to https://dchoice.com/our-services/web-chat/ for immediate access.