Directors’ Choice Answering Service has created another unique service, Web Chat, for your clients’ needs. Our new feature allows your website visitors and families-in-need the convenience of 24-hour real time, instant access to a Director’s Choice, funeral-industry trained operator.
As with our award-winning telephone answering services, skilled Web Chat agents will use their expertise to offer empathetic and compassionate care for your families when they need it, regardless of whether that is in the wee hours of the morning or even during a busy, hectic weekday evening.
In our new service platform, live chat agents will aid the visitor to your website in any of the following situations:
- Service information
- Completing a first call
- Death certificate requests
- Ongoing service arrangements
- Directions to the location
- Simple questions that may not require lengthy and timely phone calls
With the live chat option available on a website, your potential customers are given as many ways to get in touch with a company as possible. Questions are answered in real time, giving the customer a sense of being taken care of rather than forcing them to pick up the phone, visit the location, or locate the answer themselves on the website–an answer they may never find. Live chat is more effective than email because your clients do not have to wait an uncertain amount of time for a response. Instead, they have a professional, virtual representative assisting them immediately.
As you know in the funeral business, grief stricken, confused family members will often choose a funeral home based on who was able to answer their questions first. Web Chat is another guarantee to your families that you will be there when they need you the most. The instant, real-time service is also a way for your funeral home to gain a competitive edge by offering extra service while simultaneously catering to individuals who may prefer to get questions answered privately while they are at home.
Are you ready to sign your company up for another business advantage? Then call DChoice at 1-888-920-1900