Directors’ Choice is the premier answering service for funeral industry professionals across North America. Since opening our doors in 1997, we have continuously provided comfort and assistance to families at a time when they need it most. A six-year “CAM-X Award of Excellence” winner at the top of our game, we continue to stay ahead of evolving technology and trends to best serve all generations of funeral professionals.
Our award-winning experts handle 80,000+ first calls a year for over a thousand funeral service providers, all while answering your calls in three rings or less. Live, caring voices answer your phones 24/7, ensuring prompt and compassionate service to each and every caller. Staffing levels are constantly monitored to ensure that families calling to report a death are NEVER put on hold.
Our service offering – designed by a funeral director – combines funeral trained staff with leading-edge technology to provide your callers with seamless, funeral home-quality service. We take care of your callers just as you would – with compassion, knowledge and reassurance. When you use Directors’ Choice, you can be confident in the knowledge that every time your families call, they will receive the same service you have always provided.